JAZZY DOGS-Ansell garden centre, holloway lane, harmondsworth, west dRAYTON UB7 0AE
JAZZY DOGS-Ansell garden centre, holloway lane, harmondsworth, west dRAYTON UB7 0AE
Conditions under which pets are accepted for grooming be completed on your first visit and valid for all subsequent visits unless you inform us otherwise.
These are the terms for which a dog can be accepted at Jazzy dogs:
• The dog/s is/are fit and healthy and owner will inform staff on each visit of any new medical concerns, Grooming may expose underlying skin or health problems that we cannot be held liable.
• A dog’s safety and the safety of our team are of the highest importance at Jazzy dogs. We reserve the right to refuse service to any dog if we feel that their behaviour OR condition is going to be a risk to themselves, other dogs in our care or to us. Jazzy dogs will not be held liable or responsible for any mishap caused by a non-disclosure of a medical condition or behaviour.
• It must be clearly understood and agreed that whilst every attention will be given to your dog they are accepted at the owner’s risk. Our first concern is for the welfare of your dog so, in the event of an emergency injury or illness we will make every attempt to contact the owner, where possible, before seeking a vet's services, but this may not always be possible and unless it can clearly be shown that we are liable, all costs in connection with and in the carrying out of this instruction shall be at the owner’s expense. (We recommend dog insurance) Our Designated Vet is Uxbridge Vets, 65 Belmont Road, Uxbridge. UB8 1QT
• Estimates for our services are made on an average of dog breed or type, size, good condition coat and reasonable behaviour, however, owner’s must be aware that some dogs may require more work than the average, and this will be charged accordingly.
• Any balance payment due must be made on collection of dog/s.
• Jazzy dogs take photos of most of their grooms, before and after. Your dog’s photo may be used on the Jazzy dog’s website/social media and for any marketing purposes. You may opt out of this by indicating your preference at the top of the page.
Additional charges may apply for the following reasons:
• Difficult dogs require additional time and staff to complete a groom and we will charge an additional fee of £15 per half hour past the average time it should take for your dog.
• Poorly maintained coat / matted hair requires additional time and we will charge an additional fee of £15 per half hour past the average time it should take for your dog if he/she were in good condition.
Booking fee, late cancellations, no shows, and late pick ups
BOOKING FEE- We require a booking fee of 50% for each booking made with us, per dog. This is non-refundable but transferable ONCE to a different date so long as we have been given at least 48 hours' notice. If we have been given less than 48 hours' notice, we will not refund the booking fee. For instances where you have not turned up for an appointment or cancelled with less than 48 hrs notice ,no further appointments will be offered unless full payment is received in advance. Arriving 15 minutes or more late for appointments will, in most cases, require re-scheduling, and any booking fee paid will be forfeited.
LATE PICK-UP- We will give you a rough collection time when you drop your dog off and 30 mins notice before your dog is ready to go home. We require prompt pick-up. Late pick-ups, without prior agreement will be charged at ÂŁ10 per 30 minutes or part thereof.
Privacy Policy
This Privacy Policy is required as a part of General Data Protection Regulation (GDPR), it is necessary for us to inform you of the information we keep about you and your pet, how it is used and stored and to receive permission for specific information to be stored and used.
The information provided on this agreement is stored/kept as a hard copy in our filing system.
On our booking system we will store-
*Any details you have given to us about yourself, such as your name, phone numbers, other peoples contact number (for emergencies of collection) and e-mail address’.
*Any details you have given to us about your dog, such as, his/her name, age, breed, colour, gender etc.
*Any traits/likes or dislikes of your dog, such as, sensitive feet etc.
*Your dog`s temperament within the salon – good, nervous, hard, tendency to bite etc.
*Any medical problems that either, you make us aware of, or that we find as part of the Grooming process, such as (lumps, bumps, warts, heart murmur etc.)
*Notes on how we have groomed your dog, blade length etc.
On our company mobile phone, we will store-
Your name and contact number along with your dogs name are also stored on my mobile phone to enable me to contact you about your appointment, In case of emergency, to send you photos of your dog etc. No other details are held on our mobile phone about you and my mobile phone is kept safe and secured by the available security settings on the device.
Any non-returning customer details will be destroyed (shredded) / or removed from the computer/mobile phone after 2 years of non-attendance to our salon.
​Our website:
You can browse and visit our website without providing your name and contact details. Like many websites, our server logs capture details of your operating system and browser software, IP address, URL, including the date and time of your visit. We use cookies to analyse how our site is used by visitors. If you do not wish cookies to be saved to your system, you may change your browser settings.
We may use your personal information in the following way:
We use GoDaddy for our website, Lo-Pay for in-store card payments & Stripe, via Goldie for on-line deposits and Facebook, Instagram and WhatsApp as social media platforms.
Jazzy dogs DOES NOT share any customer data or information with any third parties for marketing purpose.
Jazzy dogs
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