Terms & Conditions

 These are the terms for which a dog can be accepted at Jazzy dogs:

 • A dog’s safety and the safety of our team are of the highest importance at Jazzy dogs. We reserve the right to refuse service to a dog if we feel that their behavior OR condition is going to be a risk to themselves, other dogs in our care or to us.

• The dog is fit and healthy and owner will inform staff on each visit of any new medical concerns, Grooming may expose underlying skin or health problems that we cannot be held liable.

• I agree that the groomer will not be held liable or responsible for any mishap caused by a non-disclosure of my pet’s medical condition or behavior.

• It must be clearly understood and agreed that whilst every attention will be given to your dog they are accepted at the owner’s risk. Our first concern is for the welfare of your dog so, in the event of an emergency injury or illness we will make every attempt to contact the owner before seeking a vet's services, but this may not always be possible and unless it can clearly be shown that we are liable, all costs in connection with and in the carrying out of this instruction shall be at the owner’s expense. (We recommend dog insurance)

• Any balance payment due must be made on collection of dog/s. 

• Estimates for our services are made on an average of dog breed or type, size and good condition coat and reasonable behavior, however, owner’s must be aware that some dogs may require more work than the average, and this will be charged accordingly.

• Customer agrees to their dog’s photo being taken being used on the Jazzy dogs website/social media and for any marketing purposes. I will inform staff if I do not want this.

Additional charges may apply for the following reasons:

• Difficult dogs require additional time and staff to complete a groom and we will charge an additional fee for these dog at £15 per half hour past the average time is should take for your dog.

• Poorly maintained coat / matted hair requires additional time and we will charge an additional fee for these dog at £15 per half hour past the average time is should take for your dog if he/she were in good condition.

Booking fee, late cancellations, no shows, and late pick ups

BOOKING FEE- We require a booking fee of £20 for each booking made with us, per dog. This is non-refundable but transferable ONCE to a different date so long as we have been given at least 48 hours' notice. If we have been given less than 48 hours' notice, we will not refund or transfer the booking fee. NO SHOWS & LATE CANCELLATIONS- Will be subject to 100% of the appointment cost and no further booking will be given without payment. Arriving 15 minutes or more late for appointments will, in most cases, require re-scheduling, and the missed appointment fee will apply.

LATE PICK-UP- We will give you a rough collection time when you drop your dog off and 30 mins notice before your dog is ready to go home. We require prompt pick-up. Late pick-ups, without prior agreement will be charged at £10 per 30 minutes or part thereof.

  Matted Dogs may be charged extra because of the following:

Under the Animal Health & Welfare Act 2006 a dog must be protected from pain, suffering, injury, and disease. 

Matted coats can cause a variety of skin & health problems. Matted fur does not allow for air circulation to the skin, causing hot spots, bacterial and fungal infections. Fleas, ticks, maggots and other parasites may be lurking in the coat causing further skin irritation and possible infections. Matted fur also pulls and binds, causing pain to your pet when they move or lay on mats. The skin underneath is usually raw and inflamed. Matted coats will not dry properly and can lead to rotting fur and skin. To take care of a dog that has not been groomed often enough, and is matted, the required grooming sessions may be long, stressful, or painful (please note, more than 1 grooming session may be required if your dog is severely matted). It is the goal of Jazzy dogs to make your pet’s grooming experience as stress and pain free as possible. 

Due to the condition of your dog, Jazzy dogs has determined that the only humane thing to do is to shave the dog’s coat down. This is a short clip, removing all the matting. Where feasible, we work to de-mat/brush out the dog’s coat, but only when it would not cause excessive pain and suffering to attempt to do so. There is a possibility that your pet’s skin will become irritated during the clipping process. We will use a medicated shampoo to help sooth any irritation that may occur. Because matted hair rests tightly against the skin – the only way of removing mats is to use a short blade to clip between the skin and mats. Your dog may be nicked because the groomer must work closely to the skin to remove the matted coat. Our groomers are very careful, but the possibility of injury exists. 

Jazzy dogs will be happy to show you how to care for you pet’s coat so that matting does not recur. Please schedule a follow-up appointment to speak with our groomers about the best methods for maintaining your dog’s coat.